Privacy policy

Privacy Policy for FrancescaBSL

This privacy policy applies to the website www.francescabsl.com, operated by FrancescaBSL, with a registered address in Ashbourne, Derbyshire, and governs the privacy of those who choose to use it.

The purpose of this policy is to outline how we collect, process, manage, and protect your personal information in accordance with applicable laws and regulations, including your rights under the General Data Protection Regulation (GDPR).

FrancescaBSL is fully committed to complying with all relevant data protection laws concerning the collection, storage, and use of your personal data.

Key Definitions

“We,” “our,” or “us” refers to FrancescaBSL.
“You” or “the user” refers to any individual accessing this website.
GDPR stands for the General Data Protection Regulation.
ICO refers to the Information Commissioner’s Office.

Processing Your Personal Data

We may collect and process your data for the following purposes:

To provide details about our courses and workshops.
To keep you updated on course schedules and any changes.
To manage examination bookings.
To inform you of examination results.

Under the GDPR, we process your personal data electronically based on the following lawful bases:

Lawful Basis: Consent

Reason for this basis:
When you contact us about training services or enrol on a course, we may need to contact you regarding course details, updates, or new workshops.

How your data is processed:
At the point of initial enquiry, your name, email address, and telephone number are collected and stored electronically. When you sign up for a course, we collect additional details, such as your name, address, date of birth, and contact details, via a Course Registration Form. This information is stored securely in both paper and electronic formats.

Data retention period:
We will continue processing your information until you withdraw your consent or for a maximum of 5 years.

Sharing your information:
We may share your data with third parties solely for examination bookings. This information is shared with Signature, Mersey House, Mandale Business Park, Belmont, Durham, DH1 1TH, which is the awarding body for BSL qualifications. Additionally, we share data with Bradley Accounting Plus, our accountant, for accounting purposes.

We do not transfer personal data outside the UK or EU.

Lawful Basis: Contract – Learning Agreement

Reason for this basis:
When you enrol on one of our courses, you are required to sign a Learning Agreement to confirm your acceptance of the course terms, including fee payment obligations.

How your data is processed:
Information provided on the Learning Agreement is stored securely in paper format and may also be added to our electronic database for record-keeping.

Data retention period:
We retain this data until the Learning Agreement is terminated or the contract concludes, as per its terms.

Sharing your information:
As stated above, we share data with Signature for examination purposes and with Bradley Accounting Plus for accounting.

We do not transfer personal data outside the UK or EU.

If our lawful basis for processing your personal information changes, we will notify you and outline any updated processing conditions.

Your Rights

Under the GDPR, you have the following rights:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
The right not to be subjected to automated decision-making or profiling.

If you believe there is an issue with how we handle your data, you have the right to file a complaint with the ICO.

Data Security and Protection

We ensure the security of your personal data by implementing secure storage technologies and robust procedures for data management. These methods comply with GDPR requirements.

Email Marketing

Under GDPR, we process email marketing communications based on your consent. We only collect data necessary for this purpose, as outlined in the Processing Your Personal Data section above.

We do not use third-party email marketing services; all email communications are managed directly by FrancescaBSL.

If you wish to stop receiving marketing emails, please contact us directly at admin@francescabsl.com to let us know your preferences.

This policy ensures transparency in how FrancescaBSL handles personal data. If you have any questions or require further clarification, please contact us at admin@francescabsl.com.